FAQ

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What is a German Döner Kebap?

After the second world war, Turkish guest workers were invited to Germany but it wasn’t until 1972 that a certain Mr Kadir Nurman invented the Döner Kebap for Berliners on the move. He set up a stall in West Berlin selling simple grilled meats with salad in a flatbread called kebaps and it was so popular that the idea was copied all over Europe. Kebaps are Germany’s national dish and outsell other street foods by 3 to 1. There are now over 40,000 outlets in Germany and over 1,000 in Berlin alone with some people estimating that may be more than Istanbul!

Do you do take out?

Yes! You can order for Click & Collect via our APP or website. You can also order by dropping into your local restaurant. Orders of £25 or more will need to paid over the phone prior to collection. An average collection order should take between 10–15 mins except at peak times.

Do you cater for vegetarians or vegans?

Yes we do. We have both vegetarian and vegan options on our menu and they are marked with a (V) or (VG). In some cases we can tweak vegetarian dishes to make them vegan, please speak to your server when ordering at the restaurant.

I have special dietary needs; can I eat at Döner Shack?

We will always do our best to cater to your requirements, so if you have any concerns, please speak to your server when you arrive.

What is different about your kebab meat?

The quality and lean meat content is much higher in our kebabs than a traditional UK kebab. We do not use excessive fillers like rusk, oil and water to form the meat which is all wasted when the cooking process begins resulting in a dry coarse meat. Our German Döner is made with lean cuts of turkey breast and beef to keep the meat juicy and moist and our chicken shawarma is gluten free, free range chicken thigh. Our kebabs contain up to 85% lean meat. During our research we found that some UK kebabs contained as little as 25% lean meat. We want to challenge the industry to improve the quality and perception of this incredible food. Our Meat is also all Halal!

Do your staff keep their tips?

Yes. We believe that our entire team are responsible for creating a good experience for our customers so we distribute all cash and card tips equally across the entire team based on hours worked.

Are dogs allowed in to your restaurants?

We love our fur babies just as much as our customers but unfortunately we can’t permit dogs inside all of our restaurants unless they are guide dogs. In the summer months some of our restaurants may offer outdoor seating and your furry friends are more than welcome in our outdoor seating areas. The only restaraunt that we cater to dogs at the moment is Leicester where they can enjoy a puppywurst!

Are you on Uber Eats or Deliveroo?

Yes. You can find us on Deliveroo, Uber Eats & Just Eat!

Do you have a dress code?

No, however we would kindly ask that you cover any football colours as best as possible. This is a must on match days!

Is your menu Kosher?

Unfortunately we do not serve Kosher certified items.

Can I purchase a gift card?

Yes! You can buy Döner Shack gift cards in any of our restaurants and soon from this website. You can buy a gift card from as little as £10 up to £100. Gift cards are valid for six months from purchase.

Can you donate a prize to our charity?

As we receive a high number of requests for donations, unfortunately we are unable to respond to all of them. We are currently parterned up with Cash for Kids and are working along side them supporting children and young people affected by poverty, abuse, neglect, life-limiting illness and those who have additional needs. Further information of the work we do within the community can be found on our social media channels.

Is your menu Halal?

Yes. All of our meat is certified halal. A copy of the certificate is available here.